• No order can be Cancelled at doorstep. If a customer wishes to cancel an order he/she must inform customer support prior to the delivery date.
  • Opened dry food bags, unsealed accessories or items shall not be Returned.
  • Replacement charges will apply if a customer mistakenly places an order for the wrong item.
  • Delivery is FREE for LHR/RWP/ISB however, If a route of any of these cities doesn’t come in our delivery jurisdiction , delivery charges will apply.
  • Delivery charges won’t be amended or removed at doorstep.
  • If a customer places order after office timings, delivery time of his order will start from the next working day.
  • If a customer receives a Damaged item he should return it to the rider on the spot. No replacement will be made if the customer informs us after receiving the parcel.
  • If a customer wants to Exchange a sealed bag of litter or dry food he should notify us within 7 days of receiving the parcel.
  • If a customer buys new food and it doesn’t suit his/her pet or the pet doesn’t like the food, it won’t be replaced. Customers should do enough research before switching to new food.
  • If a certain food item doesn’t suit to your pet, we won’t be liable to return/replace/refund
  • If your pet doesn’t like a certain item or food due to whatsoever reason , it wont be returned/replaced
  • We get consignments randomly, it gets really difficult to keep color into consideration. Therefore, we have not provided the option of choosing color. However, if a customer mentions “desired color” in the notes section we will try to prioritize it but if its not available we will send the color available in our warehouse.
  • Electronic, fabric liquid and plastic items are irreplaceable.
  • Backordered products” are items which take time to be arranged. Therefore, it is requested to customers to confirm availability on call before making online payment.

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