No order can be Cancelled at doorstep. If a customer wishes to cancel an order he/she must inform customer support prior to the delivery date.
Opened dry food bags, unsealed accessories or items shall not be Returned.
Replacement charges will apply if a customer mistakenly places an order for the wrong item.
Delivery is FREE for LHR/RWP/ISB however, If a route of any of these cities doesn’t come in our delivery jurisdiction , delivery charges will apply.
Delivery charges won’t be amended or removed at doorstep.
If a customer places order after office timings, delivery time of his order will start from the next working day.
If a customer receives a Damaged item he should return it to the rider on the spot. No replacement will be made if the customer informs us after receiving the parcel.
If a customer wants to Exchange a sealed bag of litter or dry food he should notify us within 7 days of receiving the parcel.
If a customer buys new food and it doesn’t suit his/her pet or the pet doesn’t like the food, it won’t be replaced. Customers should do enough research before switching to new food.
If a certain food item doesn’t suit to your pet, we won’t be liable to return/replace/refund
If your pet doesn’t like a certain item or food due to whatsoever reason , it wont be returned/replaced
We get consignments randomly, it gets really difficult to keep color into consideration. Therefore, we have not provided the option of choosing color. However, if a customer mentions “desired color” in the notes section we will try to prioritize it but if its not available we will send the color available in our warehouse.
Electronic, fabric liquid and plastic items are irreplaceable.
“Backordered products” are items which take time to be arranged. Therefore, it is requested to customers to confirm availability on call before making online payment.